Designing care and support, together
We don’t believe in a one-size-fits-all service. Instead, our Wellbeing Workers take time and care to really get to know the people we work for, so we can design a service that really meets their needs.
Learning about the person
Before we start to provide a care service, we meet with people to find out:
What really matters to them. From important people in their life, to places they like going to and activities they enjoy. We look at the small things too – it’s also important to know how someone likes their tea or what TV programmes they don’t want to miss.
What they would like to change in their life. We talk about what’s working and not working in people’s lives, and think together about their priorities for change.
Coming up with ideas
With this information, we can then start to explore ideas of what services we might provide.
We don’t jump straight to paid support as the way of making everything happen. Instead we work through a number of options in sequence:
Self-care. There may be ways for us to help people to care for themselves better. For example, we could support them to learn more about their condition or think about possible changes to their routine that could help alleviate symptoms.
Assistive technology. From a specially-adapted kettle through to a visual doorbell, there are lots of ways technology can help people to live well.
Family, friends and the person’s. There may be other people in a person’s life who could support them with some things, if only they knew about it. We employ a Community Wellbeing Coordinator to help people to stay connected to those around them .
Local services. Because we’re local, we also know about other services in the community that might help too. It could be anything from a transport service through to an activity group.
Our Wellbeing Workers. Finally, we think about where our Wellbeing Workers can help.