Our step-by-step process that helps us learn about what really matters to each person, so we can design their service together. And because people’s care needs change, we build flexibility into our planning.
Working this way helps people to stay in control of the care they receive, and fit it around their life – not the other way around.
We believe that to give people the best level of care, we need to rethink how care works. A person’s Wellbeing Team will be made up of no more than 4 people, meaning that they enjoy continuity of care and get to know each other well.
Our teams plan their own workload, meaning that we don’t tie them to rigid timeslots and they can be more flexible when working with people.
Choosing a care provider can be complicated, so to give you peace of mind, we’ve created our 6 Point Promise. This outlines our commitment to people we care for and their families, and shows how we work differently to other care providers.